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Shipping policy

Welcome to The James Trading Group (thejtg.com). As a leading wholesale distributor, we are committed to providing our customers with efficient and reliable shipping services. Please read our shipping policy carefully to understand our practices and how we handle your orders.


Shipping Methods

We utilize the following shipping carriers:

  • UPS (United Parcel Service)
  • USPS (United States Postal Service)

Shipping Origin

All orders are shipped from our warehouse located in New York.


Shipping Charges
  • Standard Shipping Charges: Shipping fees are chargeable on all orders unless otherwise agreed upon.
  • Customized Shipping Arrangements: For special shipping arrangements, please contact our customer service team at [insert contact email or phone number]. Any exceptions to standard shipping charges must be agreed upon in writing before the order is processed.

Shipping Time
  • Order Processing Time: Orders are typically processed within 2-4 business days. Orders placed after 2 PM EST or on weekends and holidays will be processed on the next business day.
  • Shipping Time: Shipping times vary based on the destination and selected shipping method. Standard shipping times are as follows:
    • UPS Ground: 1-5 business days
    • USPS Priority Mail: 1-3 business days

Shipping Destinations

We ship wholesale orders across the mainland United States.


Tracking Orders

Once your order is shipped, you will receive an email with the tracking information. You can track your shipment on the respective carrier’s website using the provided tracking number.


Shipping Restrictions
  • We do not ship to P.O. Boxes.
  • Orders shipped to Alaska, Hawaii, and U.S. Territories may require additional shipping time and charges.

Delivery Issues
  • Lost or Damaged Packages: If your package is lost or damaged during transit, please contact our customer service team immediately. We will assist you in filing a claim with the shipping carrier.
  • Incorrect Address: Ensure the shipping address is correct before placing an order. The James Trading Group is not responsible for orders shipped to incorrect addresses provided by the customer.

Returns and Exchanges

For information on returns and exchanges, please refer to our Return Policy.


Thank you for choosing The James Trading Group. We value your business and are committed to providing you with excellent service.