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Refund policy

1. Overview

At The James Trading Group (thejtg.com), we strive to deliver high-quality products to our wholesale customers across the United States. This policy outlines the conditions under which returns and refunds are accepted.


2. Conditions for Returns
  • No Returns Policy: All sales are final. We do not accept returns unless the goods are faulty or damaged upon receipt.
  • Faulty or Damaged Goods: If you receive a product that is faulty or damaged, please contact our customer service team within 7 days of receipt to initiate a return. Proof of damage or fault may be required.

3. Return Process for Faulty or Damaged Goods
  • Contact Customer Service: Email us at [insert customer service email] or call us at [insert phone number] within 7 days of receiving the faulty or damaged item.
  • Return Authorization: Our customer service team will provide you with a Return Authorization Number (RAN) and instructions on how to return the item.
    Packaging: Ensure the item is securely packaged to avoid further damage during the return shipment.

4. Refund Process
  • Inspection and Approval: Once we receive the returned item, our team will inspect it to verify the fault or damage.
  • Refund Issuance: If the return is approved, a refund will be processed to the original method of payment within 14 business days.
  • Partial Refunds: If only part of the order is faulty or damaged, a partial refund will be issued for the affected items.

5. Shipping Information
  • Shipping Origin: All orders are shipped from our New York warehouse.
  • Shipping Services: We use UPS and USPS for all shipments.
  • Shipping Charges: Shipping costs are chargeable to the customer unless otherwise agreed upon at the time of purchase.

6. Important Notes
  • Returns without a Return Authorization Number will not be accepted.
  • Ensure you inspect all items upon receipt and report any issues within the specified time frame.
  • This returns & refund policy applies to all wholesale purchases made through thejtg.com.

7. Policy Updates

The James Trading Group reserves the right to update or modify this returns & refund policy at any time without prior notice. Please review this policy periodically for any changes.


Thank you for choosing The James Trading Group. We appreciate your business and look forward to serving you.